FAQ

Orders & Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, UnionPay, bank transfer, and Afterpay / Clearpay (buy now, pay later).

Can I cancel or change my order?
Yes — within 12 hours of placing your order. Contact us at sujunxin207@outlook.com or +86 18576635363.

Do you offer wholesale or bulk pricing?
Yes. For orders of 10+ units, please contact us directly for a custom quote.

Shipping

How long does delivery take?
7-14 business days worldwide. Processing time is 1-3 business days.

Do you ship to my country?
We ship globally. If you are unsure, email us and we will confirm.

How can I track my order?
You will receive a tracking number by email once your order ships.

Warranty & Returns

What does the 12-month warranty cover?
Manufacturing defects, hardware failures, and battery issues. Accidental damage is not covered.

Can I return a product?
Yes — within 30 days of delivery, unused and in original packaging. Contact us to initiate a return.

How do refunds work?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Products

Do your robots support my language?
Our AI robots support English and Chinese voice interaction. Additional languages are added through software updates.

What app do I need to use the robot / ring / watch?
Each product includes a QR code in the box linking to the companion app available on iOS and Android.

Are your products safe?
Yes. All products are CE, FCC, and RoHS certified. Our rings and watches use medical-grade sensors.